Privacy Policy

Last updated: November 2026

At Says On The Tin, we only collect and use the personal information we need to run our website, process your orders and keep in touch with you.

Who we are

Says On The Tin is a small UK business selling greetings cards and personalised name prints.

For the purposes of UK data protection law, Says On The Tin is responsible for the personal information collected through this website.

If you have any questions about your information or this privacy policy, please email charlotte@saysonthetin.co.uk.

What information we collect

Depending on how you use our website, we may collect:

• your name

• email address and telephone number

• billing and delivery address

• details of products you order

• the names or other wording you provide for personalised products

• payment and transaction information

• messages or enquiries you send us

• information about your use of our website, such as your IP address, browser, device information and cookies

We only collect information that we reasonably need to process your order, provide our services and run Says On The Tin.

How we use your information

We may use your information to:

• process and fulfil your order

• create your personalised name print

• process your payment

• package and post your order

• contact you if we have a question about your order

• respond to enquiries

• maintain appropriate business, tax and financial records

• protect our website and prevent fraud

• understand and improve how our website is used

• send you news, new products or offers if you have chosen to hear from us

We use personal information where it is necessary to fulfil an order with you, meet our legal obligations, run our business or where you have given us your consent.

This approach reflects current ICO privacy notice guidance, which requires businesses to identify why they use personal information and the lawful basis for doing so. [ico.org.uk]

Personalised products

If you order a personalised name print, we will use the name, wording and any other information you provide to create your order.

We will only use this information for purposes connected with fulfilling your order unless you have separately given us permission to use it for another purpose.

Payments

Payments are processed securely through our website's payment provider. Says On The Tin does not need to store your full payment card details in order to fulfil your purchase.

Delivery

We may provide the information needed to deliver your order, such as your name and delivery address, to Royal Mail or another delivery provider.

Marketing

If you choose to join the Says On The Tin mailing list, we may send you occasional emails about new products, news and offers.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting charlotte@saysonthetin.co.uk.

Who we share information with

We may share relevant information with trusted services that help us run Says On The Tin, such as:

• our website and hosting provider

• our payment provider

• Royal Mail or other delivery providers

• email and mailing-list services

• website analytics and IT services

We only share information where it is necessary for these services to operate or where we are required to do so by law.

How long we keep your information

We don't keep personal information for longer than we reasonably need it.

Some order and transaction information may need to be retained for business, accounting, tax or legal purposes.

Current UK business guidance says personal information should be retained only for as long as necessary.

Cookies

Our website may use cookies and similar technologies to make the website work properly and understand how it is being used.

Where required, you will be given the option to accept or manage non-essential cookies.

Your rights

Under UK data protection law, you have rights over your personal information. Depending on the circumstances, these may include the right to:

• ask what personal information we hold about you

• ask us to correct inaccurate information

• ask us to delete certain information

• restrict or object to certain ways we use your information

• ask for certain information to be transferred

• withdraw your consent where we rely on your consent

If you'd like to exercise any of these rights, email charlotte@saysonthetin.co.uk.

Keeping your information safe

We take reasonable steps to keep your personal information secure and protect it against loss, misuse or unauthorised access.

Other websites

Our website may contain links to other websites or social media platforms. These websites have their own privacy policies and are responsible for how they use your information.

Questions or complaints

If you have any questions or concerns about how Says On The Tin uses your personal information, please contact us at charlotte@saysonthetin.co.uk.

If you're not satisfied with our response, you also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator. ICO guidance says privacy notices should explain how people can make a complaint about the use of their information.