Returns & Refunds policy

You have the right to cancel your order within 14 days of receiving it, without giving a reason.

To cancel your order, simply let us know by emailing charlotte@saysonthetin.co.uk. Once you have notified us, you have a further 14 days to return the goods.

Once we receive your return, we will refund you within 14 days, using the same payment method you used for your original order. Where applicable, your standard delivery charge will also be refunded.

Personalised products
Because personalised name prints are made especially for you, they cannot normally be cancelled or returned simply because you have changed your mind. This does not affect your statutory rights if an item is faulty, damaged or not as described.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalised.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Says On The Tin, 7 Nuthatch Drive, Earley Berkshire. RG6 5DP

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail charlotte@saysonthetin.co.uk