Terms & Conditions

Last updated: November 2026

Welcome to Says On The Tin. These terms apply when you use our website or place an order with us.

By placing an order, you agree to these terms. Nothing in these terms affects your statutory rights as a consumer.

About us

Says On The Tin is a small UK business selling greetings cards and personalised name prints.

Website: saysonthetin.co.uk
Email: charlotte@saysonthetin.co.uk

If you have any questions about an order, please get in touch.

Products

We do our best to describe and photograph our products accurately. However, colours may appear slightly different depending on the screen or device you are using.

Our personalised name prints are created using the name and other information you provide when ordering, so please check these details carefully before submitting your order.

Orders

When you place an order, you will receive confirmation using the contact details you provide.

We reserve the right to decline or cancel an order if, for example, a product is unavailable, there has been an obvious pricing error or we are unable to fulfil the order.

If we cancel an order after you've paid, you will receive a full refund.

Prices & payment

All prices displayed on our website are in pounds sterling (£).

The total cost of your order, including any applicable delivery charge, will be shown before you complete your purchase.

Payment must be made through one of the payment methods offered at checkout.

GOV.UK online-selling guidance requires businesses to give customers clear information about the price, payment and delivery costs before an online order is placed. [gov.uk]

Delivery

We currently deliver within the UK using Royal Mail or another appropriate delivery service. (Evri/InPost)

Delivery charges will be clearly shown before you complete your order.

We aim to prepare and dispatch orders as quickly as possible. Personalised products may take a little longer because they are made specifically for you.

Occasionally delivery may be delayed for reasons outside our control. If there is a problem with your order, please contact charlotte@saysonthetin.co.uk.

Under UK distance-selling rules, goods must normally be delivered within 30 days unless another delivery period has been agreed with the customer. [gov.uk]

Cancellations & returns

For non-personalised products bought online, you normally have the right to cancel your order within 14 days of receiving it, without giving a reason.

If you wish to cancel, please email charlotte@saysonthetin.co.uk.

Once you have told us you wish to cancel, you generally have a further 14 days to return the goods. Refunds will be made in accordance with your statutory rights.

GOV.UK guidance confirms these cancellation and return periods for goods bought online. [gov.uk]

Unless the item is faulty, you are responsible for the cost of returning it to us.

Personalised products

Because personalised name prints are made specifically for you, they cannot normally be cancelled or returned simply because you have changed your mind.

Please check the name, spelling and any other personalised information you provide carefully before placing your order.

This does not affect your statutory rights if your personalised product is faulty, damaged or not as described.

Faulty, damaged or incorrect items

We want your order to arrive exactly as it should.

If something arrives damaged, faulty, isn't what you ordered or is not as described, please contact us at charlotte@saysonthetin.co.uk and we'll put it right.

Your statutory consumer rights are not affected by these terms.

Intellectual property

Unless otherwise stated, the designs, photographs, illustrations, wording, branding and other original content on this website belong to Says On The Tin or are used with permission.

They may not be reproduced, copied, sold or used commercially without our permission.

You're very welcome to share links to our website or products.

Website use

You may use this website for personal and lawful purposes.

Please don't misuse the website, attempt to interfere with its operation or use its content in a way that infringes our intellectual property rights or the rights of others.

We may update or change the website, products or these terms from time to time.

Our responsibility

We don't exclude or limit liability where it would be unlawful to do so.

Nothing in these terms limits the consumer rights provided to you by UK law.

UK government guidance specifically warns businesses that terms attempting to exclude responsibility for matters such as faulty goods, goods that are not as described, death or personal injury cannot be enforced. [gov.uk]

Privacy

We handle personal information in accordance with our Privacy Policy, which explains what information we collect and how we use it.

Governing law

These terms are governed by the laws applicable in the United Kingdom. You also retain any mandatory consumer rights that apply to you.

Contact us

If you have any questions about these terms or an order, please contact:

Says On The Tin
Email: charlotte@saysonthetin.co.uk